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13/04/2005
Brits
I ordered an article from the British Library today. I haven't done that for years and the system was so different back then. I remember the requests had to be formatted exactly and could only be so many characters wide. That was a long time ago. This time I used Articles Direct and a department credit card. I really liked it this way, the prices are good enough and the options are good. One point - I wouldn't recommend ordering from the catalogue record itself even though the records have a link to request - there are fields that don't have explanation, but if you use the web order form from the Articles Direct information page you can find out what those fields mean. Also on the form attached to the catalogue record they need a 5 digit expiry date! I didn't work that one out at all.
All in all a good service especially seeing as it was from a different country. I did manage to work it all out by myself which is a sign to me that even though their system isn't perfect it's not bad.
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