« Promotion | HomePage | Honesty »
26/03/2005
That Extra Inch
Library staff have no right to decide how much effort they put into a particular job based on whether they like the person or the job. Stopping short on a job for any reason isn't acceptable. My lib'n was asked to get a thesis that had been written for an overseas university and she had trouble with it. I'd started the job and showed her where I got stuck searching UMI (the thesis was a bit too old for easy online searching without a sub) but I also showed her that it was available from the university library itself. She screwed up her face, almost said yuk, emailed UMI directly and passed their no on to the reader without bothering to investigate getting it directly from the uni or passing that info on to the reader. I really feel like pulling the reader aside separately and giving him info but it could backlash really badly.
08:47 Permalink | Email this