« Reference & the Relief of Positive Feedback | HomePage | Threats to Survival of Libraries »
19/03/2005
Logging on the Local
Ok, Blacktown Library finally got their catalogue online which is totally delightful. I now have a full list of all the Australian science fiction authors they hold and I'm slowly working my way through them! Most of the other books I borrow on impulse after giving myself a while to browse and only stopping when the pile of books starts getting to heavy.
The last bit of the catalogue on the net puzzle is logging on to renew loans and make reservations ... I ring to activate my pin number, I had to do that last time I dealt with Spydus at Parramatta Library, but they said I didn't have to do that it was automatically set to my birth date, ddmmyy. Very straight forward, but it didn't work. Checked everything, retyped my birthday in case I made a typo. Still didn't work. Rang a different branch in case that staffer was mistaken but I got the same story. The suggestion was to take my card into a branch & see if they could work it out there. So off I go to Mt Druitt, still the same story, but after a couple of minutes of fussing she says "did you put the a5/ in front of your number and the a after? Yes I know it's not printed on the card but it's the code that shows it's a borrower barcode ... " Ah. You'd think that would be standard info over the phone or it would be on the web site ... nooooo. Never mind, fixed now. And the interesting thing about it is that at Parra there is a prefix printed on the card, but you leave it off when you are logging on ... Never mind, really, never mind...
21:35 Permalink | Email this